All initial enquiries are recorded & responded to in a timely and efficient manner. Initial format for discussion is contained within phone sheets applicable to service. Details of contact are to be supplied to technician to assist in service delivery & consultation. Detailed quotations will only be completed after site assessment & in consultation with client (no verbal quoting).
At completion of assignment, the client is to assess & verify that services requested have been completed to their satisfaction (where applicable – may require site clearance where bio-recovery services are completed).
All accounts are to be verified by client & acknowledged by payment or invoice as agreed prior to works commencing.
To ensure all works are carried out in compliance with Australian Regulations, authorized personnel (Supervisor) will conduct post assessment & hazard evaluation (May require independent assessment).
Upon certification & clearance of property condition, the customer service manager shall contact the client in a reasonable time frame to assess client satisfaction.
Upon receipt of product or service recall, head technician & service technician shall review assignment & promptly address all issues with client within guidelines of original agreement & conditions. Our aim is customer satisfaction & delivering upon expectations agreed to that may require further works or consultation with client to achieve a responsible outcome.
Details of assignments & client assessments are made available for staff recognition & review for future management, service improvement programs & training. Staff are reminded that all services provided & details of clients are privy to Blueys Cleaning Solutions confidentiality policy.