Privacy Policy

Customer service & maintaining strict confidentiality within property restorations & bio-recovery roles is fundamental to the provision of emergency services & responding to incidents of a traumatic nature.  Interactions of this type may not relate to long standing client partnerships, but the impact of poor customer service can have lasting effects on all concerned.

Professional aptitude is a priority from initial phone contact & service assessment, appointment scheduling & attendance, appearance & conduct to professional behavior & respect for individual circumstances of each and every client.

All technicians will comply & abide by the code of conduct as detailed within our industry professional associations (IICRC, American & Australian Bio-Recovery Associations).

In that Blueys Cleaning Solutions technicians & management will comply & endorse:-


We will treat everyone we encounter in our interactions in the same manner we would wish to be treated.


We will work to assure that the obligations and stated goals of our company are met in a timely & efficient manner.


We will establish and maintain a culture characterized by honesty, high values and exceptional standards of conduct & ethics.


We will accept nothing less than the best in leadership, quality in workmanship and service provision.


We will continue to build upon our business reputation within the bio-recovery industry as a leading service provider & set the standards in ethical & professional conduct for all services.


We will ensure that all staff show a sincere appreciation for our client’s welfare & duty of care whilst maintaining a professional aptitude for the conduct of our services.

Conflicts of Interest

We will identify & advise our client of any potential or direct conflicts of interest, either personal or through our business dealings relating to services offered by our company or another, that may impact our role, advice given to clients or restoration roles undertaken.

Privacy & Confidentiality

We will adhere to & respect client confidentiality as a major component for all bio-recovery services ensuring impartiality & without prejudice we will discretely manage all aspects of our restoration role & responsibilities.

All initial enquiries are recorded & responded to in a timely and efficient manner. Initial format for discussion is contained within phone sheets applicable to service. Details of contact are to be supplied to technician to assist in service delivery & consultation. Detailed quotations will only be completed after site assessment & in consultation with client (no verbal quoting).

At completion of assignment, the client is to assess & verify that services requested have been completed to their satisfaction (where applicable – may require site clearance where bio-recovery services are completed).

All accounts are to be verified by client & acknowledged by payment or invoice as agreed prior to works commencing.

To ensure all works are carried out in compliance with Australian Regulations, authorized personnel (Supervisor) will conduct post assessment & hazard evaluation (May require independent assessment).

Upon certification & clearance of property condition, the customer service manager shall contact the client in a reasonable time frame to assess client satisfaction.

Upon receipt of product or service recall, head technician & service technician shall review assignment & promptly address all issues with client within guidelines of original agreement & conditions. Our aim is customer satisfaction & delivering upon expectations agreed to that may require further works or consultation with client to achieve a responsible outcome.

Details of assignments & client assessments are made available for staff recognition & review for future management, service improvement programs & training.  Staff are reminded that all services provided & details of clients are privy to Blueys Cleaning Solutions confidentiality policy.

Service Enquiry

For urgent enquiries please
call Michael on 0410 925 925.